Need Help? Call 1-844-934-REAL (7325)

or email effect@realappeal.com

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    Troubleshoot Your Fitbit or Jawbone

    We're sorry if you are having issues with your Fitbit or Jawbone device that is synced to your Real Appeal Effect account. Some common issues and how to resolve them are described below. 

    Please review this information, and as always, we are here to help you if you need additional assistance. Please give us a call at 1-844-934-REAL (7325) or email us at effect@realappeal.com and one of our team members would be happy to assist you. We're available Monday through Friday between 4 am and 8 pm Pacific Time.


    Why is Fitbit Calories Burned showing as zero (0) in my Real Appeal Effect tracker?

    Included with the Real Appeal Effect tracker is a plan with daily targets for metrics such as calories burned. When syncing a Fitbit device, the application needs to reach your minimum calorie burn each day in order for it to stay on target. 

    Real Appeal Effect’s tracker assumes you are wearing your device all day. If the minimum calories burned according to your plan are not reached from your Fitbit device, the value will show as a zero (0) in your Real Appeal Effect tracker. To prevent this, we suggest you do one of the following:

    • Enter your calories burned manually in the Real Appeal Effect tracker. To do so, create a custom exercise in the tracker. 
    • Reduce your activity level in the Real Appeal Effect tracker to the lowest setting.


    Follow the steps below to change your activity level to the lowest setting:

    1. Navigate to Trackers > My Plan.

    2. Click the arrow button (>) in the far right of the Activity Level line.

    3. Click on the appropriate activity level. Definitions of each activity level are found below.

    Image title

    Sedentary

    A person engages in typical daily living activities (shopping, cooking, laundry, walking a few minutes to and from car/bus/train) but sits for much of the day. Sample occupations: computer programmers, office and phone jobs.

    Low Active

    Sedentary activities above PLUS 30-60 minutes of MODERATE activities (e.g. walks 2 miles at 3-4 mph). Sample occupations: school teachers, cashiers, retail workers, and stay-at-home parents with active children.

    Active

    Sedentary activities above PLUS 60-120 minutes of MODERATE activities (e.g. walks more than 7 miles daily). Sample occupations: restaurant servers, light construction workers, cleaning professionals, and nursing.

    Very Active

    Sedentary activities above PLUS 60 minutes or more of moderate activities PLUS 60 minutes of vigorous activity (or 120 minutes or more of moderate activity). Occupations: lumberjacks, heavy construction workers, and professional athletes (during their competitive and training seasons).

    While the Real Appeal Effect tracker and Fitbit do not work exactly like each other, syncing your Fitbit device is a great way to take advantage of automatically captured data and it provides our coaches with valuable information. If you continue to have difficulty with your synced device, please contact us at 1-844-934-REAL (7325) for assistance. Our hours of operation are Monday through Friday between 4 am and 8 pm Pacific Time.


    Why isn't my Fitbit data transferring to the Real Appeal Effect tracker?

    In order for your Fitbit to sync properly, food calories must be entered at least once every 3 days in the Real Appeal Effect tracker. 

    To re-sync your Fitbit to the Real Appeal Effect site: 

    1. Unregister your Fitbit 
    2. Track food calories in the Real Appeal Effect tracker 
    3. Re-register your Fitbit. 

    See the Register and Sync Your Fitbit or Jawbone article for additional help.

    Your Fitbit will resume transferring data to the Real Appeal Effect site within 24 hours. 

    The following information will be transferred from your Fitbit device to the Real Appeal Effect app:

    • Exercise burned calories 
    • Daily steps
    • Hours of sleep
    • Body weight and body fat percentage
    • Body measurements

    To get the most accurate data transferred from your Fitbit, Real Appeal Effect recommends updating the following settings:

    • Chose the same time zone on both your Real Appeal Effect tracker and your Fitbit.
    • Ensure your body weight, gender and date of birth settings are also the same between the Real Appeal Effect and Fitbit sites.
    • On the Real Appeal Effect site, ensure that your Plan Target for Weekly Rate is set to "Lose" (instead of "Gain"). To update that setting, go to Tracker > My Plan.

    If you continue to have difficulty with your synced device, please contact us at 1-844-934-REAL (7325) for assistance. Our hours of operation are Monday through Friday between 4 am and 8 pm Pacific Time.


    How do I track my Fitbit/Jawbone steps instead of my iPhone steps?

    To track your Fitbit/Jawbone steps instead of your iPhone steps, complete the following steps to update your iPhone settings:

    1. Go to Settings.
    2. Scroll down to Privacy.
    3. Go to "Motion & Fitness."
    4. Turn off Fitness Tracking.

    Your Fitbit/Jawbone will sync to the Real Appeal Effect site/app within 24 hours after turning off Fitness Tracking on your iPhone.

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