Need Help? Call 1-844-934-REAL (7325)

or email effect@realappeal.com

In this article:

    Wireless Body Weight Scale Instructions

    Initial Set-Up Instructions

    Your wireless body weight scale has been synced to your Real Appeal Effect account. Once you receive it, all you need to do is to follow the simple steps below to set up your scale and transmit your weight to your Real Appeal Effect website and app:

    1. Install the four batteries that came with the scale.
    2. Place the scale on a hard, level surface. Avoid placing the scale on carpet or rugs whenever possible.
    3. Step on the scale and stand still until your weight is displayed and the read-out flashes. 
    4. Step off the scale. 
    5. Watch as the scale automatically transmits your weight to your Real Appeal Effect website or app. During transmission you will see dashes going around the outer edge of the display. Upon successful transmission of data, the lines will show a box:


    How Weight is Transmitted

    The wireless body weight scale transmits your weight to the Real Appeal Effect website and app using the cellular (GSM) network. Neither Wi-Fi nor your own personal cellular plan is required to transmit your weight.


    Personal Scale Use

    Because your wireless body weight scale has been synced to your Real Appeal Effect account, it is important that only you use the scale.

    In the event that someone other than you uses your wireless body weight scale, simply step on the scale again yourself. Your Real Appeal Effect account will be updated with the last weight measurement of whomever has stepped on the scale last.


    Calibrating Your Scale

    If you have moved your scale to a different location since the last time you weighed yourself, it is likely you will need to calibrate your scale to ensure that your weight reading is as accurate as possible. Simply weigh yourself twice using the process outlined above to calibrate your scale. The second reading will be the most accurate measurement of the two.


    Error Codes: Troubleshooting

    Below is a list of common error codes, what causes the errors and how to resolve them.

    Error Code
    Cause
    Resolution
    ER 2 - READ
    Read measurement error (displayed during the weighing procedure).
    Stand still for the weight to lock or the weight is over the scale's capacity (397 pounds).
    Please contact the Real Appeal Answer Center if you would like to request a scale with a higher capacity.
    ER 4 - BATT
    Low battery error (displayed during weighing procedure or after lines going around).
    Replace batteries. The scale manufacturing company recommends using Duracell batteries if possible.
    ER 4 - CELL
    Cell/Network error (displayed after lines going around). No cellular network found.
    Move the scale to another location where cell service is stronger/available.
    ER 6 - SEND
    Send error (displayed after lines going around). Cell signal not strong enough.
    Move the scale to another location where cell service is stronger.

    If you experience any other errors, please email us at effect@realappeal.com or call us at 1-844-934-REAL (7325) Monday through Friday between 4 am and 8 pm Pacific Time. We are happy to assist you.

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